Terms & Conditions
Terms & Conditions
This Website provides access to trading, pricing, news and other information services related to Precious & Semi Precious Gemstones and jewellery. Certain Services available on this Website are for the use of Members only.
The Website will also feature the recommendations of a trained Gem & Jewellery consultant. Recommendations of the consultant are not guaranteed under any circumstances and the Company shall not be held liable for any loss and / or damage suffered by the Members who relied on such recommendation.
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item.
Registration is only a one time process and if the Member has previously registered, he shall login / sign into his / her account. You will be required to provide us with your name and other details, including but not limited to, e-mail, contact number, contact address and customer verification question (example: your mother’s maiden name), which will be used for verification purposes.
All orders are considered complete only after the payment has been received by TheGemSource To confirm the orders, TheGemSource may at random, call up the Members who have placed orders through the Website and ask the Member a verification question.
Only registered Members can make purchases online. In the event of a User wishing to make the purchase, the User will be required to register with the website after adding the item to the shopping cart. The Members shall also provide any other mandatory information required under law (like Personal Account Number (PAN) at the time of purchase.
In the event the bank rejects to honour any payment transaction made by a Member towards an order, TheGemSource shall have the right to refuse to ship the order to the Member without any liability whatsoever.
Shipping & Delivery
The Member has to specify the address and details of the person who will collect the shipment at the time of purchase. At the time of placing the order, the Member has to state full name of the recipient as stated in his / her government approved photo identification.
At the point of delivery the recipient, to collect the physical product, the recipient has to provide any approved photo identification card Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent. To ensure safe and secure delivery of the package the courier agent will also note down the details of the government photo identification. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.
In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering only. All items shall be delivered directly to the person as specified at the point of ordering and the Member cannot (under no circumstances whatsoever) change the recipient details after the order is processed.
All shipping charges and other local charges shall be borne by the Member. Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty.
The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.
If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to thegemsource. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.
Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistency in name or address will result in non delivery of the product.